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Delta Air Lines Website Review & Ratings + Delta Air Lines Coupons

Delta Air Lines : Products & Services

Delta Air Lines is the United States leading private airline that offers daily flights into several major US cities. Delta Air Lines has been able to cater to their passengers needs by providing and internet website dedicated to ensure and enhance customer satisfaction.

The website of Delta Air Lines allows passengers to check and reserve flight tickets and even book vacations and car rentals. The airline offers two categories of services:

  • ·         First Class
  • ·         Business Elite
  • ·         Economy

Both of these categories are well placed and customer satisfaction is pivotal when deciding the level of service to be offered. The airline has had a vibrant past, which has seen many mergers and acquisitions and has grown strength to strength. Sky Miles is the frequent flyer program offered by Delta Air Lines which is used to reward loyal customers with various discounts and privileges such as free upgrades and discounted hotel rates.

All in all the airline offers a good service and its prices are very competitive, ensuring its dominance in the United States domestic air travel market.     

 

Delta Air Lines : Company Background

The company was formed in 1924 as Huff-Daland Dusters. The single airplane was used to ferry a single passenger across Southern States on a chair place in the bin where pesticide were usually kept. In 1928 Collett Woolman purchased it and renamed it Delta Air Service and headquartered it at Monroe, Louisiana. The airline grew when it entered the Jet age in the 1960’s and entered international services in the 1970’s.

Today the airline boasts a fleet of 722 airplanes and 247 destinations. The airline currently has its headquarters in Atlanta, Georgia. The airline operates hubs at several local and international locations such as:

  • Amsterdam Airport Schiphol
  • Cincinnati/Northern Kentucky International Airport
  • Detroit Metropolitan Wayne County Airport
  • Hartsfield–Jackson Atlanta International Airport
  • John F. Kennedy International Airport
  • LaGuardia Airport
  • Memphis International Airport
  • Minneapolis-Saint Paul International Airport
  • Narita International Airport
  • Paris-Charles de Gaulle Airport
  • Salt Lake City International Airport

The company has a strong workforce of 80,000 employees that ensure that Delta Air Lines stays on top.

Delta Air Lines : Customer Feedback & Reviews

Consumers have reported a rather positive feedback on various internet websites and forums dedicated to providing an accurate picture of quality of series offered by various airlines.

Brian Lally writes “Flew from Boston to Atlanta on a Boeing 757 which was fine and then from Atlanta to San Juan, Puerto Rico which was good. I have to say the service was good but for a 4 hour flight from Atlanta to San Juan there should be a lunch or dinner provided on-board. Snacks don't fill you up. Other than the small serving of snacks the service was fine. Flight attendants did what they had to do and we got to San Juan safely.”.

Another John Wright writes “Since the merger, I have just paid for first class travel and will continue to do so. Average Upgrade list is 45 to 50 people per flight; I have found this flight all legs included, to be excellent. Roast Beef sandwich was excellent. Delta has seemed to make huge strides in in-flight service.”.

Gaelkm writes “Delta Airlines has always been good to me. Guess they, like many airlines, have to start cutting corners somewhere, so no meals unless you opt to pay extra for them.”. Judging by the reviews received by the airline it is safe to say that it is a passenger’s popular choice to fly Delta Air Lines.      

Delta Air Lines : Business Credibility & Trustworthiness

The company is a BBB accredited business and enjoys a rating of A+. The company has had 2,852 complaints closed BBB in the last 3 years and has had 761 complaints closed in the last 12 months. On further inspection it was found that that most complaints originated with customers being unhappy with service. A total of 2457 complaints were closed by BBB in this matter. Translating into airline terms, these complain arise mostly due to weather and technical delays over which the airline has no or little control. The airline handles millions of passengers daily on its hundreds of flight so these problems are bound to occur. Rest assured the number is quite small when compared to the number of passengers it deals with in a year. It is safe to suggest that the company is a credible and going concern.

Delta Air Lines : Website Popularity & Google Ranking

Alexa gives the website a global rank of 1,161 and a US rank of 299. Google Page Rank gives the website a 7 out of a possible 10. Compete gives the website a rank of 295 with a monthly unique user average of 5,955,685. The website is ranked 2nd among its competition.

The rankings and ratings provided by these reputable statistics websites ensure the popularity of the website among to be and current passengers.

Delta Air Lines : Social Media Presence

The company has used social media to its advantage. The company uses this platform to communicate with its customers and fans on a personal level and also uses this as a brand promotion and marketing tool. The company’s FaceBook has 445,217 and is used to advertise new promotions and discounts. The company uses its twitter account @Delta where it has 396,172 followers. The account is used to communicate with customers and fans on a casual level. The company has used theses free services to its advantage and has maintained an effective presence on them.

Delta Air Lines : Website Security & Safety

Google Safety Diagnosis ensures that the website is free from any viruses and malwares. The website is currently listed as unsuspicious. The company employs a good level of security such as SSL and HTTPS and ensures that browsing sessions are free from security threats. The website is free from self installing software and can be deemed a very secure website.

Delta Air Lines : Pricing & Packages

Pricing depends on various factors such as category of seating, destination and dates of booking. For example a round trip from Los Angeles to New York in first class costs $3,824.60. The airline offers a detailed breakdown of taxes and other charges and ensures an easier understanding of them. The airline offers several great deals on its website and ensures its customers of the best rates possible.

Delta Air Lines : Shipping Rates & Policies

The company does not sell anything on the website that requires shipping, hence no shipping rate are applicable or available.

Delta Air Lines : Payment Methods Accepted

The company accepts several forms of payments. Credit cards such as Amex, MasterCard, Visa, Discover and Diners club are accepted. The company employs Verified by Visa and MasterCard Secure code security protocols to ensure a secure payment facility for its customers.

The company also uses PayPal and Bill Me Later as an alternate online payment solution. The company has gone to great lengths to ensure that the payment facilities are secure and efficient and can be used without any apprehensions.

Delta Air Lines : Returns, Refunds & Exchange Policy

The airline offers a return or refund for unused tickets or cancelled flights. Online ticket purchases are made by credit cards so refunds are directed to them. The airline requires 7 working days to process an online refund but it may take up to 2 billing cycles for the refund to show up on the credit card statement.

The company has a global presence and a professional administration staff.  It makes sure the refund process goes through smoothly.

Delta Air Lines : Product images & screenshots
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